This section is about support for the software-related aspects of using RevMan. For assistance with review methodology, see the section on Content guidance.
If you need help with using RevMan, but cannot find the answer in this help file or on the RevMan website, you can ask you Cochrane Review Group for assistance.
If you encounter a possible bug in RevMan, or wish to suggest and improvements, you can send these directly to the developer team.
To report a problem
Choose Help > Report a Problem.
This opens the online problem reporting form.
Describe the problem as clearly as possible.
If the support team cannot understand your report, it will take longer for them to help you. Describe the steps that led up to the problem, and the exact nature of the problem. Remember to include the exact wording of any error messages.
Submit the form.
The support team will get back to you as soon as possible, usually within 24 hours on weekdays.
To suggest an improvement
Choose Help > Make a Suggestion.
This opens the online suggestion form.
Fill in and submit the form.
See the RevMan web site at www.tech.cochrane.org/RevMan for more information, such as the FAQ (Frequently Asked Questions).